Ideal FD Fault Code – What It Means and How to Fix It
If your Ideal boiler shows the FD fault code, it means water isn’t flowing...
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Absolutely awesome. Very fast delivery at a great price. Part was refurb as described and in perfect condition. Fitted and working great. From a broken boiler with no hot water to all good in no time. Would have been £200-300 hundred elsewhere...
Fantastic service. My old Worcester 35cdi locked out due to ignition fault. The heating engineer correctly diagnosed a PCB fault but said as the boiler was so old and obsolete no new parts were available. As I was local I took the pcb to them, while I waited they tested it..
I ordered via the website on Friday afternoon. Despite saying that orders after 1pm would be processed the next working day, packaged and exactly as described. Faultless! My part was a refurbished Potterton Promax 24 HE Plus A System PCB and...
Ordered a replacement heating pump for next day delivery. Made the purchase well before cut off time. Sadly they did not despatch it when they should have done. That has left me with no hot water for an extra day. Annoyed because they had plenty of time to do...
Hands down best web purchase experience this year (2024). 24 hr delivery. Excellent honest value. Wide range of products. Same day repairs returned within 24hrs. Online advice given within an hour. Can’t recommend highly enough.
What a service just first class from start to finish. Called at three in the afternoon to ask for part for a specific boiler, got Dev who thoroughly knew his stuff, immediately he asked me for the product type seven digit number, to ensure …
Absolutely awesome. Very fast delivery at a great price. Part was refurb as described and in perfect condition. Fitted and working great. From a broken boiler with no hot water to all good in no time. Would have been £200-300 hundred elsewhere..
Great customer service, super fast delivery! Cannot recommend them highly enough. They checked I was ordering the right part, a pcb board for my boiler. Arrived next day and now have heating and hot water. Will definitely use again!
Very helpfull with orders . I ordered wrong part they gave me a refund when I realised, spoke to staff . Fantastic communication great service . When my my refund did not appear in my bank ,I just sent them a email , sorted with an hour . Great company ,great service .
Very good website, it shows the gas council number of what is the correct part, the gcn for those that don’t know, is a unique no designated to a gas appliance . Good price, good delivery, happy customer, thanks
Incredible service, I was looking for an ideal WC Coupler, I could not find it anywhere at the start of the bank holiday weekend which would leave us without a working toilet. NHP were incredible, they cut a standard coupler to size..
I have a Worcester Bosch boiler which was fitted in 1998 and not surprisingly it broke down this week after a particularly cold/freezing spell. I needed a new pump - difficult to find due to the age of the boiler. I found the perfect pump on the H &C website. In addition ..
People were very helpful identifying which Vaillant PCB I needed (so good communications). PCB arrived as arranged. I fitted the PCB and it all works as it should.I guess it would be fair to say that no one mentioned a need to reset the DSN - so, on switch-on,
Excellent company to deal with. Placed order for a boiler part @ 16.20 on a Friday afternoon and received the item down in Kent @ 11.20 on Saturday morning. I've used this company on a few occasions now and would...
I needed a circulation pump very urgently but no local suppliers had it in stock and I mis-read Newcastle Heating and Plumbing's delivery cut-off time without realising that until the next day after lunch. The company's very helpful cancelled delivery upon my very late request...
Top customer service, i got reply immediately and resolved small issue by sending out a part the next day, very greatful, thanks again!
Ordered a refurbished pcb for an old alpha cb28x boiler to tie it over winter months, arrived within 24hours (paid for next day order before 1pm) was on time via DX express couriers, well packaged, worked as expected, will use again in the future. Thanks guys n gals
I made an incorrect order, totally my fault. They where quick to cancel it and give me a refund without any hassle when I got In touch with them about it. They seem a genuine trustworthy company to deal with
This is 2nd refurbished boiler part I purchased from Heating and Catering, this year. Both parts fitted my old boiler perfectly and arrived in A+ condition. Living in my arrea, I expect delays and massive prices but they sent out from Newcastle to Isle of wight via DX Delivery in just hours. Great company. Unbeatable. Thanks...
If your Ideal boiler shows the FD fault code, it means water isn’t flowing...
Estimated reading time: 4 minutes The Worcester A21 fault code means your thermostat isn’t...
Estimated reading time: 4 minutes If your Potterton boiler is showing an E1 fault...
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We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving it for a full refund or exchange. To sort the issue quickly, you can WhatsApp us with the details.
Please ensure the item is unused and in its original packaging. If the box is open or a part has been installed, we may refuse to accept the return.
Shipping time depends on the delivery service you choose. If you opt for Free Delivery, it will take 3-4 business days. If you select Next-Day Delivery your order will arrive the next day (Please note that our cut-off time is 1.00 pm for dispatch). Please note that weekends are not considered working days. You can learn more about our delivery services on our website.
Yes, we offer Saturday delivery with DPD. If you place your order before 1 PM on Friday and choose Saturday delivery at checkout, your order will be delivered on Saturday.
If you need to cancel or change your order, please contact us as soon as possible. If your order hasn’t been processed yet, we can make the changes or cancel it for you. You contact us on WhatsApp
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover the return shipping cost. For the fastest response, reach out to us directly on our WhatsApp chat—we respond straight away.
You can reach our customer support team through the “Contact Us” page on our website or by emailing hi@heatingandcatering.com. We aim to respond within 24 hours. For a quicker response, you can also contact us on WhatsApp.
We offer over 10’000 new and refurbished heating spares. We offer 24-hour delivery.Our refurbished products are at a fraction of the price of new ones and come with a 12-month warranty for your peace of mind.We pride ourselves on providing our customers with excellent customer service from start to finish.
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